Refund policy

At Innify, we want you to feel confident choosing intentional pieces for your home. If something isn’t quite right, we’re here to help.

If you decide an item isn’t suitable, you may request a refund within 14 days of receiving your order.

To be eligible, products must be:

Return shipping costs for change-of-mind refunds are the responsibility of the customer.

Once your return is received and inspected, your refund will be issued to your original payment method.

Please allow 7–10 business days for your bank or payment provider to finalise the transaction.

Requests to cancel an order must be made within 12 hours of placing it.

If your order has already begun processing or has shipped, a cancellation may not be possible.

You’re welcome to request a return once the item arrives.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days.

Include:

We’ll resolve this promptly with a replacement, store credit, or refund depending on the situation.

Certain items may not be eligible for return or refund for hygiene or quality reasons.

(If you’d like, tell me your product list and I’ll specify which ones.)

To begin a return or refund request, please contact our team via the Contact Us page.

We’re here to ensure your experience is simple and supported.