Privacy policy

INNIFY — PRIVACY POLICY

Last updated: 21 November 2025

Innify (“we”, “us”, “our”) is committed to protecting your personal information and ensuring your experience with us is safe, secure and transparent.
This Privacy Policy explains how we collect, use, store and disclose your information when you visit our website, make a purchase, or interact with us across any channel.

By using our website or submitting information to us, you agree to the terms outlined below.


1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
Provided directly by you, such as:
• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely through our payment partners)

1.2 Order & Usage Information
Automatically collected when you interact with our website:
• Purchase history
• Pages visited and time spent
• Device and browser information
• IP address
• Cookies and tracking data

1.3 Marketing & Communication
If you subscribe or opt-in:
• Email marketing preferences
• SMS preferences
• Interaction with emails (opens, clicks)


2. How We Use Your Information
We may use your information for purposes including:
• Processing and fulfilling orders
• Providing customer support
• Improving our website and shopping experience
• Personalising product recommendations and content
• Sending updates, promotions, and relevant marketing messages (if subscribed)
• Fraud detection and security monitoring
• Compliance with legal and regulatory requirements


3. Sharing Your Information
We do not sell your personal information.
We may share limited data with trusted third parties when necessary, including:
• Payment processors (e.g., PayPal, Stripe, Afterpay)
• Shipping and logistics partners
• Email marketing platforms
• Website hosting and analytics tools
• Fraud prevention and security providers

These partners only receive the information required to perform their services.


4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
• Improve site performance
• Understand user behaviour
• Deliver personalised content
• Support marketing and advertising

You can adjust cookie settings in your browser at any time.


5. Data Storage & Security
We take reasonable steps to protect your data against loss, misuse, unauthorised access, or disclosure.
Your information is stored securely in accordance with Australian Privacy Principles (APPs).

However, no system is fully secure, and we cannot guarantee absolute security.


6. International Transfers
Some service providers may store or process data outside Australia.
When this occurs, we take steps to ensure your information is handled with the same level of protection required by Australian law.


7. Your Rights
You have the right to:
• Access your personal information
• Request corrections
• Unsubscribe from marketing at any time
• Request deletion of your data (subject to legal obligations)

To request any of the above, please contact us via our Contact Us page.


8. Retention of Information
We retain your data only for as long as required to provide our services, meet legal obligations, and support our business operations.


9. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content.


10. Updates to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with a revised “Last updated” date.


11. Contact Us
If you have any questions about this Privacy Policy or the way we handle your information, please contact us through the Contact Us page on our website.