Help Centre
How can I contact Innify?
You can reach our team anytime through our Contact Us page. We’ll get back to you as soon as possible.
Do you ship internationally?
Yes, we offer both domestic and international shipping.
Can I update or cancel my order?
We process orders quickly, so changes or cancellations must be requested within 12 hours of placing your order.
If a change cannot be made in time, you’re welcome to request a return once your order arrives.
When will my order be processed?
Orders are processed Monday to Friday.
Please allow 1–3 business days for your order to be prepared and dispatched.
During peak periods, processing times may be slightly extended.
How long will shipping take?
Once dispatched, delivery typically takes 5–10 business days for both domestic and international orders.
Shipping timeframes may vary based on carrier delays and peak demand.
What payment methods do you accept?
We accept major credit cards, PayPal and Afterpay.
Will I be charged customs or duties?
Prices are listed in AUD and include Australian GST where applicable.
International customers are responsible for any customs duties or import fees required by their country.
How do I return an item?
To arrange a return, please contact us via the Contact Us page with your order number.
Our team will guide you through the process and provide return instructions.
When will I receive my refund?
Refunds are issued to your original payment method once your return has been received and inspected.
Your bank or payment provider may take 7–10 business days to finalise the refund.
What if I received a damaged or incorrect item?
If something isn’t right, please contact us within 7 days of delivery.
Please include your order number and a photo of the issue so we can assist you promptly.